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The Missing Metric, Hospitality Edition, 2025

Why financial resilience is the key to happier, more productive hospitality teams

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Financial wellbeing remains a primary concern for UK employees in 2025, presenting a challenge, but crucially, a huge opportunity for employers. This is especially true in the hospitality sector, where 45% of employees report overwhelming concern about their finances, and over half worry about money at least once a week.

A discernible trend is emerging amongst the UK's most forward-thinking and pioneering hospitality organisations. Recognising the limitations of broad, often intangible wellbeing goals, these organisations are strategically shifting their focus towards measuring, understanding, and actively improving the financial resilience of their employees. This shift is critical, as 52% of hospitality workers would move employers for better financial support, and investing in resilience can lead to significant uplifts in employee engagement and productivity.



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