About Samsic
Samsic UK operates in facilities management, employing 4,000 people across cleaning, security and facilities teams at high-profile client sites.
Why did Samsic need Stream?
During COVID-19, Samsic UK saw rising attrition across its cleaning, security and facilities teams. Rather than guessing at the cause, leadership went directly to staff to find out what was driving it.
"We actually went to the ground and we listened to the people. The big thing we heard was - we like working for Samsic. But I can't wait four weeks to get paid. I need my money day to day so I can do the shopping, I can pay my bills"
For employees living paycheck to paycheck, waiting four weeks for earnings was not practical. For Samsic, a business built on trusted teams delivering consistent service, retention was becoming a strategic risk.
What challenges did Stream solve?
Across 4,000 frontline employees, Stream introduced:
- Real-time visibility of earned wages
- Flexible Pay to reduce payday pressure
- Workplace Savings to build resilience
- Rewards to lower everyday expenses
- Full payroll integration across the business
This was not positioned as a short-term fix. It became a core benefit embedded within Samsic’s systems and employee experience.
“In the last two years it’s progressed from essentially just giving an advance… to now having savings parts, even the vouchers and the discount codes. It’s transformative to our employees.”
What measurable outcomes were achieved?
The Unexpected Win
While the original goal was to reduce pay cycle pressure, another outcome emerged.
Colleagues collectively saved £547,000 through the platform. Financial wellbeing shifted from immediate access to longer-term resilience.
“The fact that our employees have saved £547,000 is absolutely fantastic. That wasn’t what we were trying to achieve.”
What was the business impact?
Samsic didn't set out chasing a savings number, but the scale of it caught leadership's attention:
“One of the KPIs we’re measuring is how Stream has impacted average length of service… it’s a benefit for the employee, but we do benefit as a business as well.”
Financial wellbeing has since become a tracked business KPI in its own right, with Samsic monitoring Stream's impact on average length of service — retention has improved measurably, alongside stronger service quality and operational efficiency. Three years on, Stream is now fully embedded across Samsic's operations.
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