Why did NCG need Stream?
In a sector where colleague wellbeing is paramount to the quality of care provided, National Care Group recognised the need to help its team improve their financial stability. They launched Stream to give their colleagues early, responsible access to their earned pay. NCG had initially considered the potential risk of employees constantly drawing down their pay, but the outcome proved the positive impact Stream was having on employees financial habits.
What challenges did Stream solve?
Stream gave colleagues visibility into their earnings and a structured way to access pay early, which — according to NCG's Chief People Officer — has largely removed the need for the business to step in with emergency support itself.
"[Stream has] pretty much now eradicated the need to provide company-leveled loans or emergency loans or pay advances to colleagues."
What measurable outcomes were achieved?
Results after eight months:
"Of those enrolled colleagues... we have 73% of our colleagues enrolled who have got a savings pot, and within the first three months, £130,000 have been saved by our colleagues, which I think is absolutely outstanding."
What was the business impact?
The implementation of Stream did not just improve financial health; it translated directly into enhanced personal wellbeing and operational improvements for National Care Group:
Colleague Wellbeing:
- Focus at work: 30% of colleagues reported they can focus more on doing a good job.
- Reduced stress: 14% reported they sleep better, indicating a reduction in financial stress.
- Enhanced financial literacy: 82% of colleagues tracked their earnings (on average 10 times per month), demonstrating active engagement with their finances.
Operational Benefits:
- Cost savings: Within the first three months, NCG saw £130,000 added to savings accounts.
- Reduced agency spend: NCG saw more colleagues picking up extra shifts and doing overtime to earn more, resulting in reduced reliance on agency staff.
- Improved retention: 11% of colleagues said they are likely to work with NCG for longer, supporting the organisation's retention efforts in a competitive sector.
- Eradication of emergency loans: The provision of early access to pay has reduced the need provide company-leveled loans or emergency loans or pay advances to colleagues.
By providing financial control, National Care Group has delivered a key talent attraction and retention benefit, while also upholding its commitment to delivering high-quality care supported by a more stable and financially resilient workforce.
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